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22 EASTCASTLE STREET LONDON

0203 478 8815

italia home

Privacy Policy

This Policy describes how we treat personal information collected in stores and on the websites where it is located. It also applies to our mobile site. This policy does not apply to other interactions you might have with us.

We collect information from and about you
We collect contact information. We collect your name and email address. We may also collect your mailing address and your phone number.
We collect payment information. We collect your credit card number and billing address if you make a purchase.
We collect information you submit or post. We collect information you submit, for example when you post a review. These reviews are posted publicly to our website.
We collect demographic information. We may collect age and gender. We may also collect preference information like your home style.
We collect usage and location information. We collect information about the browser you are using. We also look at what site you came from to get to us. We look at what site you go to when you leave us. We may collect location information.
We collect device and mobile information. We collect device identifiers and IP addresses. We may collect information about which websites you visit when you use our store WiFi. We collect information using GPS and WiFi technology.

We collect information in different ways
We collect information directly from you. We collect information from you when you sign up for an account or buy a product. We also collect information if you register to get a catalog or participate in a promotion. We also collect information from you when you contact us.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. We do this on various platforms. This includes our websites and apps. It also includes emails and in-store WiFi. We collect information about users over time when you use this website. We may have third parties collect personal information this way.
We get information about you from third parties.For example, our business and marketing partners may give us information about you. Social media platforms may also give us information about you. Other Italia Home customers may provide us with your contact information. For example, if they want to share their “wish list” with you.

We combine information
We combine information that we have collected from different media. For example, we combine information we collect offline with information we collect online. We may also combine information from emails and WiFi. We also combine information we get from a third party with information we already have.

We use information as disclosed and described here
We use information to respond to your requests or questions. For example, we might use your information to respond to your feedback or product reviews. We also use your information to notify you if you win a contest.
We use information to improve our products and services. We may use your information to make our websites and products better. We might use your information to customize your experience.
We use information for security purposes. We may use information to protect our company and our customers. We also use information to protect our websites and app.
We use information for marketing purposes. For example, we might provide you with information about new products and special offers. We might also use your information to serve you ads about products and offers. These might be third party offers or products we think you would find interesting.
We use information to communicate with you. For example, we will contact you about your orders. We may contact you about product reviews or other feedback you give us. We might also contact you about this Policy or our website Terms.
We use information as otherwise permitted by law or as we may notify you.

We may share information with third parties
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who send emails or catalogs for us. We also share information with the company that provides customer financing. We may also share information with companies that help run our websites. We also share information with our delivery partners.
We may share your information with our business and marketing partners. For example, we might share information with third parties that co-sponsor a promotion. We may also share information with third parties that help us with marketing. This may include social media platforms.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud. This might include fraud we think has happened during a contest or promotion. Or we may share your information if you are the winner of a contest or promotion with anyone who requests a winner’s list.
We may share information with any successor to all or part of our business. For example, if part of our business was sold, we may give our customer list as part of that transaction.
We may share information for other reasons we may describe to you.

You have certain choices about how we use your information
You can opt out of receiving our marketing emails and catalog mailings. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your requests and questions.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone.

These sites and apps are not intended for children
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at info@italiahome.co.uk. You can also write to us at the address listed at the end of this policy. 

We use standard security measures
The Internet is not 100% secure. We cannot promise that your use of our sites and apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We use common tracking technologies
We collect personal information about users over time and across different websites, devices and apps when you use one of our platforms. These include our websites, mobile devices or services, in our stores, or through other of our services. We also have third parties that collect personal information this way. To do this, we use several common tracking tools. Our vendors may also use these tools. In this policy “we” and “us” refers to both Italia Home and our vendors. These may include browser cookies. We may also use web beacons, flash cookies, and similar technologies.

We use tracking technologies for a variety of reasons
We use tracking tools, including cookies, on our websites:
To recognize new or past visitors.
To store your password if you create an account on our site.
To improve our website and to better understand your visits on our platforms.
To integrate with third party social media websites.
To serve you with interest-based or targeted advertising (see below for more on interest-based advertising).
To observe your behaviors and browsing activities over time across multiple websites or other platforms.
To better understand the interests of our customers and our website visitors.

We engage in interest-based advertising
We and our partners display interest-based advertising using information gathered about you over time across multiple websites or other platforms. This might include apps.
Interest-based advertising or “online behavioral advertising” includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your browsing habits or online activities. These ads might be served on websites or on apps.
They might also be served in emails. We might serve these ads, or third parties may serve ads. They might be about our products and services, or other companies’ products and services.

How do we gather relevant information about you for interest-based advertising?
To decide what is relevant to you, we use information you make available to us when you interact with us and other third parties. We gather this information using the tracking tools described above. For example, we or our partners might look at your purchases or browsing behaviors. We might look at these activities on our platforms or the platforms of others. We work with third parties who help gather this information. These third parties might link your name or email address to other information they collect. That might include past purchases made offline or online. Or, it might include online usage information.

You can control certain tracking tools
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. 
Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
Certain options you select are browser and device specific.

You can opt-out of online behavioral advertising
The Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to opt out of having their online behavior recorded and used for advertising purposes.
The Digital Advertising Alliance also offers a tool for opting out of the collection of cross-app data on a mobile device for interest-based advertising. 

We may link to other sites  or have third party services on our platforms we do not control
If you click on a link to a third party site, you will be taken to websites or platforms we do not control. This policy does not apply to the privacy practices of that website or platform. Read the privacy policy of other websites and companies carefully. We are not responsible for these third party practices.

Feel free to contact us if you have more questions
If you have any questions about this Policy or want to correct or update your information, please email us at info@italiahome.co.uk . You can also write to us or call 
Italia home Ltd 
22 Eastcastle Street 
London, W1W 8DE 
02076370133

We may update this Policy
From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our sites and app. Please check our sites and apps periodically for updates.